RETURN POLICY:

We have provided as detailed information for all products as much as possible. Please go through the same before ordering to ensure you do not order an incorrect product. Gear & Throttle House in general do not take any returns. Goods once sold are not be taken back, unless:

• The product received by customer is defective or damaged.
• The product received by customer is not as per the order (wrong product).

In above cases, we will repair or replace the product, after inspecting & validating the claim. 

EXCHANGE POLICY:

We would request you to kindly keep the following points in mind before you make your purchase to avoid any exchanges:

• The exchange policy is valid only for purchases done through www.gthouse.shop
• Only certain products qualify for size/colour change. This is categorically mentioned on the online listings. 
• For items like riding gear, please ensure you follow the size chart on our site to avoid any exchanges due to improper sizing
• Certain products do not qualify for exchanges due to the nature of the products. For eg. Oil, lubes etc..

In case of any doubts or queries, please feel free to connect with our technical team on  Phone/WhatsApp +91  9322218637 (Mon – Sat 10.30 am to 7.30 pm, Sun 12.30 pm to 7.30 pm) or email us at sales@gthouse.shop

TERMS & CONDITIONS:

Before you request for size or colour change or return of the product, please note following points:

• Size/Colour/Return change request can only be processed subject to availability of stock of the newly requested product. 
• The product which needed to be exchanged will be only taken back if they are in unused condition, has all the labels/tags, original product packing. 
• Shipment costs for size/colour exchanges will be taken care off by the customer. Shipment costs for returns due to damages or defects will be taken care off by Gear & Throttle House.
• The replacement product will be sent only after receipt of the originally shipped product back to our warehouse.
• In case the requested product in exchange or return is not in stock, then you will get an online store credit of same value. The store credit will be valid for 6 months from the date of issue and redeemable only on www.gthouse.shop. 

HOW TO RETURN/EXCHANGE A PRODUCT IF ITS DEFECTIVE OR DAMAGED OR NOT AS PER ORDER?

If you receive a damaged shipment or package which is tampered or opened, please do not accept the package. Alternatively you can take pictures & a video, make a note of the damage on the AWB / Delivery receipt copy and take the sign of the delivery person. Mail the details to us on sales@gthouse.shop. Once we receive the details, we will process the replacement item to you.